My Cart

Close

Shipping Policies

SHIPPING POLICY

We use USPS and UPS to ship. All packages over 2 oz will include tracking. All packages over 1 lb are required to ship priority. If your order is not showing movement within tracking, please feel free to contact your local post office or call USPS by phone at 1(800) 275-8777. You will need to provide them with your tracking number and the date it was shipped. Please note that First Class Mail does NOT come with insurance. We cannot replace items that are lost, stolen, or damaged upon delivery. We are also not responsible for packages that were shipped to the wrong address. If you would like your package to be insured, make sure you purchase the priority mail or priority mail express shipping option at checkout.

SHIP TIME: We normally fulfill orders within 3-5 business days, but launch and restock day orders may take up to 4-6 weeks. If your order contains both in-stock items and pre-order items, the order will not be shipped until the pre-order items are ready to ship.

INTERNATIONAL ORDERS

For orders shipped to anywhere outside the United States, any duties and taxes incurred are the responsibility of the recipient and are payable upon receipt of the goods. If your order is not showing movement within tracking, please feel free to contact your local post office or call USPS by phone at 1(800) 275-8777. Once packages leave the United States, there is no way to track them or know how long they will take to arrive at their destinations. Please note that First Class Mail does NOT come with insurance. We cannot replace items that are lost, stolen, or damaged upon delivery. We are also not responsible for packages that were shipped to the wrong address. If you would like your package to be insured, make sure you purchase the priority mail option at checkout.

HOW TO FILE A CLAIM

To file a claim with USPS go to https://www.usps.com/help/claims.htm and click on the domestic tab to file a claim within the United States, or the international tab for orders outside of the United States. Then follow the directions as stated.